The social environment prevailing within higher education institutions in has seen many changes in recent years. Information technological tools such as internet chat rooms could be one of the cheapest and student-friendly tools universities could use to meet the social and psychological needs of their students.
A chat room was created for the students of Flinders University (Adelaide, Australia) and this paper explains the ways it was used by the students. Based on the observations made, this paper highlights the fact that chat rooms could be a useful tool for universities.
The real-time nature of chat rooms means that they can be used to provide quality services to the students with instant response capability. The chat rooms also can be useful to improve certain specific administrative areas, such as student enquiries, library services and student counselling.